fleet services and management
In regards to choosing between changing the oil for individuals driving their personal SUVs and for fleet delivery vehicle managers you've got to consider enough time, not just the amount of money charged per vehicle. It could be enticing to alter the oil for V-8 SUV owners at $45.00 a pop, rather than cope with the cutthroat competition of bidding on fleet oil change services, but you have to remember something; "The Money Is In the Time and Process, Not the Unit Charge Rate," so, let's talk important tracking software.
You see, soon ago, I was reminded of the significance of production in the services business, when I was asked with a start-up entrepreneur of on-site auto maintenance. He asked point blank; "Just how many oil changes may be completed with a decent crew (I am assuming 2 people to a crew/truck) in an 8 hour day using your trucks and methods?"
Okay, here's my experience; with full production - Six Sigma style - vehicles in a row (fleets) the solution is 100s with a staff of three. Personal cars, all different, you'll need very competent auto mechanics with experience 5-6 hourly with 2 people maximum. Needless to say, there is more to the story, in reality his next question was even blunter and I must say close to target too; "Do the trucks you employ work on one vehicle at a time or multiple simultaneously?"
When doing fleets you employ an assembly line methodology, so first, you start the motors on five vehicles, nevertheless you pop the hoods on 15 in the row. After 8-minutes, you turn fully off the very first five, start the next five, drain the very first five drain plugs, you receive the idea. Or, you employ evacuation systems. It's a process, the amount of money is in the "time" not the task or cost per unit. Travel time is job time incidentally, including chasing parts, filters - especially when you are paying automotive technicians to fetch oil filters, fuel filters, and such transportation services Indeed, I've always instructed our crews on the necessity to honor the thought of JIT - just with time inventory, that is to express have the supplier, NAPA Auto Parts as an example, deliver the filters needed to the task site, why pay to stock the filters, inventory them, transport them, when these auto part companies deliver and is going to do anything to earn your organization? If you are likely to run an automobile business whether you are coping with private owners of SUVs or those in charge of large fleets of vehicles, you then need to run it with production in mind. Please consider all of this and think on it.